Click on one of the people below to find out more information.

  • Rick Hill - Dealer
    Dealer Principal
    423-224-2100


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  • Mike Fraysier - GSM
    BMW / Porsche General Sales Manager
    423-224-2112

    Mike Fraysier has been our General Manager for 11 years now, and began working for Don Hill Pontiac in 1984. His biggest motivation in life is his daughter, Leslie. Mike values honesty and fairness, and enjoys putting people in luxurious cars for the best deal possible. Mike believes at the end of the day, the most important asset to a business are the lifelong customers made through fair and honest deals.

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  • Scott Darnell - GSM
    Mercedes-Benz General Sales Manager
    423-224-2254

    Scott Darnell as been with RHI for over 22 years and serves as our Mercedes-Benz Sales Manager. Before coming to RHI, Scott worked as a Store Manager at K-Mart. Scott is a straight-forward person who thinks honesty is most important in life. He has been married for 29 years and has one son. Scott enjoys his profession because he likes interacting with all types of people, and he believes that treating people they would like to be treated is the key to keeping customers happy. Scott's passion outside of work is music, and sings in a trio and in his church choir.

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  • David Faust - SM
    BMW / Porsche Pre-Owned Sales Manager
    423-224-2123

    Dave Faust is our Pre-Owned Sales manager and has been with us for almost 15 years. Dave has had a life-long career with cars, working for Subaru, Ford, Chevrolet, and others. Dave appreciates straightforwardness and honesty. His biggest motivation is his faith and his family, his wife and daughter. Dave believes that creating customers for life is of utmost importance. Dave enjoys his job because of the many challenges a manager faces. He likes dealing with great people and a great product. Dave lives by golden rule, and treats everyone the way he would expect to be treated, with fairness honesty, and kindness. He serves in the Audio/Visual department at his church, Glen Alpine United Methodist.

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  • Gary Munt - DM
    Desk Manager
    423-224-2111


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  • Joe Gross - FM
    Finance Manager
    423-224-2122


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  • Greg Durham - SM
    Mercedes-Benz Service Manager
    423-224-2265

    Greg Durham has been our Service manager since the store opened in 1984. He began working for Don Hill Pontiac 38 years ago and has worked for Don Hill enterprises nearly his whole life. Greg likes the challenge of being a Service manager because he can apply all of the knowledge he has gained in his experience. Greg enjoys helping people solve and overcome their car troubles as well as taking the time to explain to them why it happened. Greg is a true professional at all that he does. Greg's biggest motivation in life is his wife of 30 years, his two daughters, and two grandchildren. In his free time, Greg enjoys playing basketball regularly and owns a 2400HP racecar that he built himself.

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  • Scott Tolbert - PM
    Mercedes-Benz Parts Manager
    (423) 224-2245


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  • Belvia Thomas - OM
    Office Manager
    423-224-2113

    Belvia Thomas has been the Office Manager and head accountant at RHI for over 18 years. Starting her career as a cashier at Brendalls Retail, she worked her way up to the head accountant and spent 19 years there. Belvia is a people-person who values her family, friends, and work more than anything. She loves getting to know customers and establishing relationships with them. She also deserves a raise, Rick.

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  • Michaela Hill
    Communications Director
    (423) 224-2252


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  • CJ Hill
    Internet Sales
    423-224-2251


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  • Stephanie Sword
    BDC Coordinator
    423-224-2233


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  • Rylyn Ricker
    BDC Representative
    (423) 224-2232


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  • Tyler Blaylock
    BDC Advisor
    (423)224-2231


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  • Goonk Vilaivanh
    Inventory Photographer
    (423)224-2253


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  • Jarrod Holloway
    Photographer/Videographer
    (423)224-2236


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  • Trish Kotis
    (423) 224-2206


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  • Bill Woods
    Certified Sales Associate
    423-224-2256

    Bill has been with Mercedes-Benz of Kingsport since 2002. A graduate of Emory and Henry College (BA English/History) and the University of West Florida (MS Aeronautical Science); Bill loves representing the world's finest automobiles. Bill has owned 14 Mercedes-Benz automobiles and has been to the Mercedes factory in Germany six times. Bill spent six years in the US Navy as a carrier based fighter pilot and 20 years as a pilot for Eastern Airlines. Bill and his wife Ann have 4 daughters and 8 grandchildren.

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  • Bryan Brewster
    Mercedes-Benz Sales Associate
    (423)224-2255


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  • Lucas Lawson
    Certified Sales Associate
    423-224-2257


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  • Mike Parker
    Mercedes-Benz Sales Associate
    (423)224-2258


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  • Jerry Godsey
    Certified Sales Associate
    423-224-2115

    Jerry Godsey has been a Certified Sales Professional at Rick Hill Porsche for over 16 years. He has an in-depth knowledge of Porsche history and is a notable authority on all Porsche Models. Jerry's biggest motivation in life is his 8-year old daughter, Molly.

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  • Shannon Hubbard
    Certified Sales Associate
    423-224-2114


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  • Steve York
    Certified Sales Associate
    423-224-2105

    Steve York has been with BMW for 20 years, but joined RHI in 2014. Born and raised in Virginia, Steve served as a fireman for several years. After college, he went to Los Angeles to try to get into film/television, where he starred in a few commercials (although his dream was to star in western movies). Steve was always good at horseback riding. After 17 years in Los Angeles, he gave up acting to commit to High-end car sales, and has never looked back. He values his relationship with God, his family, and his country more than anything. Steve feels blessed to be in the position he is because he thoroughly enjoys exceeding customer expectations to give them a premium experience at a premium dealership.

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  • Hunter Locke
    Certified Sales Associate
    423-224-2104

    Hunter Locke has been a Sales associate at RHI for since 2010. Hunter began working for his father, Mike Locke, from a young age at Hot Dog Hut until selling out in 2009, and later started his own landscaping company, growing his business throughout his time in college. Hunter came to RHI after leaving Sullivan County EMS in 2011. Hunter is an EMT- Advanced in the state of TN, and also is a Deputy County Coroner. He has volunteered for the Kingsport Lifesaving Crew since 2006 and works on the Advisory Board for the Salvation Army. Hunter is an ambitious salesman who values dignity, honesty, and respect. He enjoys getting on the customers level to be the most help from start to finish and to earn their trust. Hunter believes that hard work can achieve anything in life.

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  • Aaron Burke
    Parts Advisor
    (423)224-2246


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  • Jenny Gardner
    Service Advisor
    423-224-2269

    Jenny has been a Mercedes-Benz Service Advisor for 13 years with RHI. Before starting her career at RHI, Jenny worked at Wallace Nissan. Her biggest motivation in life is her daughter, Staley, and her husband of 25 years, Mark. She values her family more than anything. Jenny enjoys her job at RHI because she likes putting smiles on the faces of anyone who walks in the door.

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  • Susan Copas
    Service Advisor
    423-224-2262

    Susan Copas has been a Mercedes-Benz Service Advisor for one year. Before coming to RHI, Susan worked at Smoky Mountain Truck Center. Susan has one sister and a niece, however when she thinks of "family," she thinks about her Yorkie, Hope. Susan's values in life are honesty and fairness. She lives to serve others in any way she can. Susan enjoys her job because of the satisfaction she feels when she helps customers and makes them happy.

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  • Christa Holloway
    BMW/Porsche Service Advisor
    (423) 224-2118


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  • Jeff Wilson
    Service Advisor
    423-224-2120

    Jeff Wilson has been with RHI for 4 years now as a Service Advisor. Before RHI, Jeff worked for 18 years at GameStop and two years Grindstaff Auto Group. With the help of his wife Jackie, Jeff has raised two daughters. Jeff is a problem solver, and enjoys working with customers to address their issues. Jeff values honesty more than anything (in a market not known for that quality)

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  • Nicole Goins
    Warranty Administrator
    423-224-2124

    Nicole Goins has been our Warranty Administrator for 5 years. Her responsibilities include warranties, employee payroll, assigning loaner cars to customers, and aiding in the service department. Before joining the RHI family, Nicole spent 11 years working for Alley Dealerships. Her son, Holden, is her biggest motivator. She believes that honesty and integrity are the most important virtues to possess. Nicole is an integral part of our team who takes pride in her job and enjoys meeting the needs of people.

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  • Adam Horton
    Porsche Service Technician
    423-224-2120


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  • Andrew Pickwell
    Parts Advisor
    (423) 224-2134


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  • Billy Ferber
    BMW Service Technician


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  • Bobby Thompson


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  • Donovan East
    BMW Service Technician


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  • James Burke
    Mercedes-Benz Service Technician

    ames Burke has been a Mercedes-Benz technician for 2 years, however he has been with Don Hill Enterprises since 1992. He spent 20 years at Don Hill Pontiac as a mechanic before joining RHI in 2013. James' most important thing in life is his wife of 22 years, and his son and daughter. James spends his free time fixing just about anything with a motor (washing machines, go carts, lawnmowers, etc.)

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  • Jeff Gilliam
    Mercedes-Benz Service Technician

    Jeff has been a Mercedes Benz technician for 33 years. He is a master certified shop foreman. Jeff is a team player with impeccable honesty and integrity. He enjoys his job. Over the years he has built many relationships with customers. The knowledge, experience, and training he has gained help give customers the confidence that they will be taken care of, and Jeff enjoys solving their problems.

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  • Jim Ferber
    BMW Service Technician


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  • Jim Richmond
    Parts Advisor
    (423) 224-2139


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  • Michael Fultz
    BMW Detailing


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  • Ray Keith
    Parts Advisor
    423-224-2132


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  • Rod Patton


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  • Sam Buisch
    Mercedes-Benz Service Technician

    Sam Buisch has been a Mercedes-Benz service technician for 5 years. His interest in cars began when working in a motor class in high school. Sam has a wife and is actively involved with his church, even playing on their softball team. Sam is a hard and dependable technician who's opinion can always be valued highly.

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  • Steve Wagner
    BMW Service Technician

    Steve Wagner is BMW technician and has been with RHI shortly before it was established in 1983. Steve enjoyed taking things apart and reassembling them from a very young age, and took an interest in car mechanics high school. Today, Steve is one of our most skilled technicians, and takes great pride in his work. The biggest motivation for him is providing for his family: his wife, son, and daughter. During his free time, Steve enjoys working on and riding dirt-bikes, and enjoys his career at RHI because of the challenge of being a technician.

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  • Charlotte Churchwell
    Receptionist
    423-224-2260


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  • Schevollia Harris
    Receptionist
    423-224-2100


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